Shakespears Desserts respects your privacy and is committed to handling personal information fairly, securely and transparently.
Who we are
Shakespears Desserts operates from 2 Hall Gate, Chorley, PR7 1XA. You can contact us at info@shakespears.co.uk, support@shakespears.co.uk or 01257 264 996.
Information we collect
When you browse the website, create an account, place an order or contact us, we may collect your name, delivery and billing address, email address, telephone number, order details, account information, messages, device information and cookie data. Card payments are processed by our payment provider; we do not receive your full card details.
Why we use your information
We use personal information to process and deliver orders, provide collection services, take payments, communicate about orders, provide customer support, prevent fraud, maintain our website, keep business and tax records, and meet legal obligations. Where required, we ask for consent, including for non-essential cookies or optional marketing.
Who we share information with
We may share information only where necessary with website and hosting providers, WooCommerce, payment processors such as Stripe, delivery or service providers, professional advisers and public authorities where legally required. Providers are expected to use the information only for the relevant service.
How long we keep information
We retain information only for as long as reasonably required to provide services, deal with disputes and meet accounting, tax, fraud-prevention and other legal obligations. Retention periods vary according to the type of record.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability or object to certain uses. You may withdraw consent where processing relies on consent. Contact support@shakespears.co.uk to make a request.
Cookies
The website uses essential cookies needed for features such as the basket, checkout, security and account access. Non-essential cookies should be used only with the appropriate choice or consent.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
