1. Who we are
Shakespears Desserts is a trading name of Jolsa Curry House Limited, company number 16754544, registered in England and Wales. Registered office: 2 Hallgate, Chorley, England, PR7 1XA. Our kitchen is at 2 Hall Gate, Astley Village, Chorley, PR7 1XA.
We are responsible for the information we use to make and deliver your order and to deal with you as our customer.
Online ordering at order.shakespears.co.uk is provided to us by SERVD, an ordering service run by SwitcherMate Ltd, a UK company. SERVD takes your order, processes your payment securely, sends order updates and prevents misuse, on our behalf. SERVD's own privacy policy explains the platform's role and is at getservd.ai/privacy.
2. What we collect and why
You order as a guest. There is no account to create and no password.
When you order, we collect the details you type at checkout: your name, your phone number, your email address if you give one, your delivery address, what you ordered and any notes you add, including allergy requests. We use them to make your order, deliver it to you and contact you about it.
When you pay, your payment is processed by Stripe. Your card, Apple Pay or Google Pay details go straight to Stripe. We never see or store your full card number. We receive only a confirmation that you have paid and a payment reference. If you pay in cash on delivery or at the counter, no payment details are collected.
When you get in touch by phone, WhatsApp or email, we keep what you send us for as long as we need it to deal with your query.
When you use the chat window on this website, what you type may be stored by the chat plugin so that your conversation can be shown back to you and to us. Please do not type card details into it.
On the ordering page: We count how many people view the menu, start a basket and fill in their details, using a code made from your connection details that is discarded at the end of each day. This sets no cookies, stores nothing on your device and is never linked to an order.
3. Messages about your order
If you allow notifications on your device or browser, a notification token is stored for your current order only, so you can be told when your order is on its way or delivered. Tokens expire automatically within 24 hours. You can turn notifications off at any time in your device or browser settings.
If you give an email address, you may get an order receipt when you order, an email when your order is on its way, and an email when it has been delivered. These are about the order you placed, not marketing.
We do not text you about your order.
4. Offer texts by SMS or RCS
If you have ordered from us online, we may occasionally text you about our offers. UK electronic marketing rules allow a business to do this for its own customers, as long as you were told when you gave your number and can say no at any time. The notice at checkout tells you this before you place your order.
If you gave us your number in person and agreed to hear about our offers, we may add it to our list ourselves. We record who confirmed that you agreed and when.
Every offer text is sent in our name, contains a link to opt out, and goes out only between 9am and 8pm UK time. On phones that support RCS the message may show our name and logo. On other phones it arrives as an ordinary SMS.
To stop offer texts: tap the link in any of our texts and press the button, or reply STOP. You will get one text confirming you have opted out. Opting out stops offer texts from us and from every other shop that texts through the same ordering service. Nobody can put you back on the list except you, by replying START.
What is kept: for online customers, nothing extra. The list of who can be texted is worked out from recent orders each time we send, so it is not stored as a separate list. When you opt out, a coded (hashed) version of your number is kept on the opt-out list, together with the date and which shop's text you were replying to. Your number itself is not stored there. For each text sent, a record of the coded number, whether it was sent, and the network's message reference is kept so that nobody is texted twice and so texts can be paid for.
5. The legal reasons we can use your information
To make, deliver and take payment for your order: we need your details to carry out the contract you make with us when you order.
To keep records of sales and payments, and to keep food-safety and allergen records: the law requires us to.
To text existing customers about our offers, to count how many people use the menu, and to prevent fraud and misuse: these are our legitimate interests as a small business. You can object at any time, and you can stop offer texts as described above.
To reply when you contact us: it is in both our interests that we answer you.
6. Who we share it with
SERVD (SwitcherMate Ltd), which runs the ordering service on our behalf and handles your details only to do that.
Stripe, which processes your payment. Stripe's own privacy notice applies to what it does with your card details.
Our delivery drivers, who see your name, address, phone number and what you ordered so they can bring it to you.
Twilio, the messaging network SERVD uses to send offer texts, and Resend, the email service SERVD uses to send order emails. They receive the details needed to deliver each message.
We do not sell your information. We do not share it with advertisers. There is no third-party advertising on this website or on the ordering site.
7. How long we keep it
Your order details are kept only as long as needed for order handling and for our legal record-keeping. Payment references stay with our sales records for as long as the law requires us to keep them.
Notification tokens expire within 24 hours of your order.
The daily visitor code on the ordering page is discarded at the end of each day.
The offer-text opt-out list is kept for as long as we send texts, so that a number that has opted out is never texted again.
8. Your rights
Under UK GDPR you can ask for a copy of the personal information we hold about you, ask us to correct it, ask us to erase it, and object to how we use it. Contact us using the details below and tell us the approximate time of your order so we can find the record.
If you ask us to erase your information, we remove your details from the order record and keep only the figures we must keep for our accounts. The offer-text opt-out list is kept, so that erasing your details never leads to more texts.
You have the right to complain to the Information Commissioner's Office at ico.org.uk. We would ask that you talk to us first, so we can try to put things right.
9. Cookies
This website (shakespears.co.uk) sets no tracking cookies and uses no third-party advertising.
The ordering site (order.shakespears.co.uk) carries no advertising and no cross-site tracking. Its own privacy notice, linked from the ordering page, describes what it stores to run the ordering service.
10. Children
Our ordering site takes card payments and needs a delivery address, so we ask that anyone under 16 orders through a parent or another adult.
11. Changes to this policy
We may update this policy when the way we work changes. The date at the top shows when it was last updated. The current version is always on this page.
12. Contact
Shakespears Desserts, 2 Hall Gate, Astley Village, Chorley, PR7 1XA.
Phone or WhatsApp: 07481 357801. Email: info@shakespears.co.uk.
For the ordering service's own role: SwitcherMate Ltd, provider of SERVD, operations@switchermatebusiness.com.
