1. Cancelling an order
You can cancel only before the kitchen starts preparing your order. If you need to cancel, call us straight away on 07481 357801.
Once your order is being made we cannot cancel it. Food is perishable and made for you, so the 14-day right to change your mind that applies to many online purchases does not apply to it (Consumer Contracts Regulations 2013, regulation 28).
2. If something is wrong
If an item is missing or wrong, or there is a problem with the quality of your food, contact us within 24 hours of delivery. Tell us your order number and send a photo of the problem.
Call or WhatsApp 07481 357801, or email info@shakespears.co.uk.
3. How we put it right
Depending on the problem, we will either send a replacement or refund you.
Refunds go back to the payment method you used. They are processed through Stripe and usually take 5 to 10 working days to show on your statement.
4. Your legal rights
Your food must be as described and of satisfactory quality (Consumer Rights Act 2015). Nothing in this policy affects your statutory rights.
