Cancellation and Refund Policy

Cancellation and Refund Policy

Last updated: 1 September 2026

Cancelling or changing an order

Contact Shakespears Desserts immediately on 01257 264 996 if you need to cancel or change an order. If preparation has not started, we will normally be able to cancel or amend it. Once preparation has started, cancellation or changes may not be possible because desserts and food are perishable and made to order.

Change of mind

A change-of-mind refund may not be available after preparation has started or after perishable food has been delivered or collected. This does not affect your legal rights where an order is faulty, unsafe, incorrect or not as described.

Wrong, missing or unsatisfactory items

Please contact us as soon as possible after delivery or collection. Tell us the order number and the problem. We may reasonably request a photograph or other information so we can investigate. Depending on the circumstances, an appropriate solution may include replacing the item, supplying a missing item, store credit or a full or partial refund.

Late or failed delivery

Delivery times are estimates. If an order is significantly delayed or cannot be delivered, contact us so we can investigate and agree an appropriate solution.

Approved refunds

Approved refunds will normally be returned to the original payment method. Bank or payment-provider processing times may apply. Cash orders may be refunded or resolved directly by the store.

How to contact us

Email support@shakespears.co.uk or call 01257 264 996. Nothing in this policy limits your statutory consumer rights.