These terms apply when you browse or place an order through the Shakespears Desserts website.
About Shakespears
Shakespears Desserts operates from 2 Hall Gate, Chorley, PR7 1XA. Contact us at info@shakespears.co.uk, support@shakespears.co.uk or 01257 264 996.
Products and availability
Products are subject to availability. Images are illustrative and handmade products may vary slightly. We may contact you if an item is unavailable or if an order requires clarification. We will not substitute an item without agreement where the change is material.
Prices, extras and payment
Current prices are shown on the website. Paid extras selected by the customer form part of the product price and the total shown at checkout. Payment methods available for an order are those displayed at checkout. An order is accepted when we confirm it or begin preparing it.
Allergies and dietary requirements
Please contact us before ordering if you have an allergy or dietary requirement. Products are prepared in an environment where allergens may be handled. Do not rely only on product names, photographs or short descriptions when making an allergy decision.
Collection and delivery
Customers must provide complete and accurate contact and address details. Delivery and collection estimates are estimates rather than guaranteed times. Please see our Delivery Policy for further information.
Cancellations and refunds
Prepared desserts and food are perishable and often made to order. Contact us immediately if you need to cancel or change an order. Please see our Cancellation and Refund Policy for full details.
Website use
You must not misuse the website, interfere with its operation, attempt unauthorised access or place fraudulent orders.
Our responsibility
Nothing in these terms excludes rights or liabilities that cannot legally be excluded. We are not responsible for losses that were not reasonably foreseeable or for delays outside our reasonable control, but we will always consider your statutory consumer rights.
Changes and law
We may update these terms when our services or legal requirements change. These terms are governed by the laws applicable in England and Wales.
